+91 70180 62319 info@zenspiremedia.com
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Two-way SMS

2-Way SMS on Long and Short Code Numbers

Turn one-way alerts into conversations. Customers text a keyword or reply to your message, and the reply reaches your team or triggers an automatic response.

  • Inbound SMS on long and short code numbers
  • Keyword-based auto replies
  • Replies routed to your team or system
  • Works on every phone, no app needed

Office in Sector 115, Mohali · +91 70180 62319

  • DLT registeredCommercial SMS in India
  • Meta WhatsAppBusiness Partner

30-minute call, Mon to Fri

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Two-way SMS

What is two-way SMS?

Two-way SMS lets customers send messages to your business, not just receive them. They text a keyword such as "DEMO" to your number, reply "YES" to confirm an appointment or send feedback, and your system acts on it.

Inbound messages come in on a long code, which is a regular 10-digit mobile number, or on a short code, a shorter number that is easier to remember in ads. Every reply is logged, can trigger an automatic answer and can be passed to your CRM.

Book a demo Call +91 70180 62319
+ +91 90000 12345 Text message

DEMO

Thanks for your interest! Our team will call you within 2 working hours. Reply STOP to opt out. - Zenspire

YES

Sample SMS

What you get with 2-way sms, long & short codes

  • Long code numbers

    A dedicated 10-digit number that receives SMS, for keywords, replies and customer messages.

  • Short codes

    Short, memorable numbers for campaigns, contests and print or TV ads.

  • Keyword auto replies

    Set keywords such as PRICE, DEMO or STOP and send the right reply automatically.

  • Reply routing

    Send replies to the right person by email, dashboard or webhook, with the original message attached.

  • Surveys and confirmations

    Collect YES or NO confirmations, ratings and short answers by SMS.

  • Opt-out handling

    STOP and similar replies are recorded and the number is removed from future campaigns.

How businesses use 2-way sms, long & short codes

Common ways our clients put 2-way sms, long & short codes to work.

Healthcare

Reply YES to confirm or NO to cancel an appointment.

Retail and FMCG

Keyword contests, coupon requests and product registrations.

Education

Text a course code to get details and a call-back.

Real estate

Text the project name from a hoarding or ad to get the brochure.

Services and field teams

Job confirmations and completion updates from technicians.

Events

RSVPs, venue details and last-minute changes.

See 2-way sms, long & short codes working for a business like yours.

Book a demo Call +91 70180 62319

How to get started

From the first call to your first campaign.

  1. 01

    Book a demo

    We look at where you want customers to reply or text in, and what should happen next.

  2. 02

    Pick your number

    We set up a long code or short code and the keywords you need.

  3. 03

    Build the replies

    We create automatic responses and routing to your team, CRM or system.

  4. 04

    Launch and track

    Promote the number and keyword, and track every inbound message and outcome.

Compliance

Consent and clean lists

Two-way SMS is also a clean way to collect consent and honour opt-outs.

  • Outbound replies sent under your DLT headers and templates
  • STOP and opt-out keywords honoured automatically
  • Record of when and how each customer opted in
  • Inbound data sent only to systems you choose

API and integrations

Replies where your team works

Every inbound message can reach your tools in real time.

  • Webhook for every inbound message
  • Replies forwarded by email or shown in the dashboard
  • API to reply from your own system
  • CRM connection to create or update leads
  • DLT registeredCommercial SMS in India
  • Meta WhatsAppBusiness Partner

More from the CPaaS platform

Every channel runs from the same dashboard and API.

See all channels on the CPaaS platform

FAQs

Questions about 2-way sms, long & short codes

Still unsure? Call +91 70180 62319 or message us on WhatsApp.

What is a long code?

A long code is a regular 10-digit mobile number that can receive SMS. Businesses use it for keyword campaigns, customer replies and feedback. It works like any other number, so customers pay their normal SMS rate to message it.

What is a short code?

A short code is a shorter number, easy to remember in ads and campaigns. Short codes are usually shared between businesses, with each business using its own keyword.

Can customers reply to my bulk SMS?

Customers can reply when your message is sent from, or points them to, a number that accepts inbound SMS, such as a long code. We set up the replies so they reach your team or trigger an automatic response.

Can I get replies in my CRM?

Yes. Each inbound message can be sent to your CRM through a webhook or our API, creating or updating the lead automatically.

Is two-way SMS better than WhatsApp?

They suit different needs. SMS works on every phone, including feature phones, and needs no app. WhatsApp allows richer, longer conversations. Many businesses offer both, and we run both on one platform.

How much does two-way SMS cost?

It depends on the number type, keywords and message volume. Book a demo and we will share a written quote.

Book a demo

See 2-way sms, long & short codes in a live demo

Pick a 30-minute slot. We show the platform, answer your questions and send a written quote after the call.

Book a demo Call +91 70180 62319