+91 70180 62319 info@zenspiremedia.com
Book a demo
Book a demo

Voice

IVR, Voice Calls and Missed Call Service

Handle every call with a cloud IVR, reach customers with recorded voice calls and collect leads with a missed call number. No phone hardware to buy.

  • Cloud IVR with menus and call routing
  • Outbound voice broadcast and voice OTP
  • Missed call numbers for campaigns
  • Call logs and recordings in one dashboard

Office in Sector 115, Mohali · +91 70180 62319

  • DLT registeredCommercial SMS in India
  • Meta WhatsAppBusiness Partner

30-minute call, Mon to Fri

Book a demo

Please enter your name.
Please enter your company.
Please enter a valid phone number.
Please enter a valid email.
Channels you are interested in
Please pick a weekday (Mon to Fri).
Please choose a time.

We confirm the slot by email and WhatsApp within one working day.

Voice

What are IVR and cloud voice services?

IVR (Interactive Voice Response) is the automated menu callers hear when they ring a business: press 1 for sales, 2 for support. A cloud IVR runs online, so you set it up in a dashboard and calls reach your team on their own mobiles or desks.

The same platform sends outbound voice calls, such as recorded reminders and announcements, reads OTPs aloud for users who cannot receive SMS, and gives you missed call numbers, where people give a missed call to register interest, vote or confirm.

Book a demo Call +91 70180 62319
Zenspire Support Calling… 00:08

“Welcome to Zenspire. Please choose an option.”

  • 1New orders and sales
  • 2Track an existing order
  • 3Returns and refunds
  • 0Talk to our team
Sample IVR call

What you get with voice: ivr, calls & missed call

  • Cloud IVR

    Multi-level menus, working hours, holiday messages and routing to the right team or person.

  • Voice broadcast (OBD)

    Recorded calls to many customers at once, for reminders, alerts, surveys and announcements.

  • Missed call service

    A number people call and hang up to register, confirm or request a call-back, followed by an automatic SMS or WhatsApp.

  • Voice OTP

    Codes read out in a phone call, for users on landlines or when SMS is delayed.

  • Click-to-call

    Connect your agent and your customer in one call from a button on your website or CRM, without sharing personal numbers.

  • Call logs and recordings

    Every call logged with duration and outcome, and recordings for training and quality checks.

How businesses use voice: ivr, calls & missed call

Common ways our clients put voice: ivr, calls & missed call to work.

E-commerce

Cash on delivery confirmation calls and order status in the IVR.

Education

Admission helplines, missed call enquiries and fee reminder calls.

Healthcare

Appointment lines, reminder calls and routing to the right department.

FMCG and campaigns

Missed call contests, product registrations and feedback lines.

Banks and finance

EMI reminder calls and customer care menus.

Politics and public services

Recorded announcements and missed call registrations.

See voice: ivr, calls & missed call working for a business like yours.

Book a demo Call +91 70180 62319

How to get started

From the first call to your first campaign.

  1. 01

    Book a demo

    We listen to how calls reach you today and where callers wait or drop off.

  2. 02

    Plan the call flow

    We design the menus, messages and routing, and record or generate the voice prompts.

  3. 03

    Set up numbers

    We give you the numbers you need and connect them to your team's phones.

  4. 04

    Go live and review

    Track missed calls, waiting times and outcomes, then refine the flow.

Compliance

Calling within the rules

Voice calls to customers in India follow TRAI's commercial communication rules, and we set up each call type accordingly.

  • Promotional calls only to customers who have not opted out on DND
  • Registered numbering series for promotional and service calls
  • Calls within permitted hours for promotional content
  • Call recording notices where recordings are kept

API and integrations

Voice that talks to your systems

Connect calls to your CRM and tools so every call leaves a record.

  • API for outbound calls, voice OTP and click-to-call
  • Webhooks for call events, missed calls and keypress input
  • Call details and recordings pushed to your CRM
  • Automatic SMS or WhatsApp after a missed call
  • DLT registeredCommercial SMS in India
  • Meta WhatsAppBusiness Partner

More from the CPaaS platform

Every channel runs from the same dashboard and API.

See all channels on the CPaaS platform

FAQs

Questions about voice: ivr, calls & missed call

Still unsure? Call +91 70180 62319 or message us on WhatsApp.

What is a cloud IVR?

A cloud IVR is an automated phone menu that runs online. You change menus, timings and routing in a dashboard, and calls ring on your team's mobiles or desk phones, with no hardware in your office.

What is OBD or voice broadcast?

OBD (outbound dialing) sends a recorded voice message to many phone numbers at once. It is used for reminders, alerts, surveys and announcements, and can ask the listener to press a key to respond.

How does a missed call service work?

Customers call a number, which cuts the call automatically so they are not charged. The system records their number and can send them an SMS or WhatsApp straight away, or add them to a call-back list.

Can agents use their own mobile phones?

Yes. Calls from the IVR can ring agents on their mobiles, while customers see only your business number.

Do you record calls?

Yes, if you switch it on. Recordings are stored with the call log so you can use them for training and quality checks.

How is voice priced?

Pricing depends on the numbers you need, call minutes and features. Book a demo and we will share a written quote.

Book a demo

See voice: ivr, calls & missed call in a live demo

Pick a 30-minute slot. We show the platform, answer your questions and send a written quote after the call.

Book a demo Call +91 70180 62319